Refunds and cancellation
The essentials in 5 points
- Satisfied or refunded for 30 days after the activation of your Sia number: full refund, no justification needed, requested in one click and confirmed by Praz SI. Once per business, on the first subscription.
- Cancellation in one click, at any time, from “My subscription”: effective at the end of the period already paid, with no fee and no justification; an amount already due remains due.
- Free trial of SI Max: cancel in one click before the end of the 7 days and nothing is due; otherwise the first month (€599 excl. VAT, or the founder rate) is charged automatically, after a reminder on the 5th day.
- Failed payment: 7 days of grace with normal service; then everything stops (Sia no longer answers, your Sia number no longer picks up, no more appointments, text messages, reminders or workspace; data kept, everything restarts on payment); termination after 30 days without payment.
- On the end date, everything stops: the Sia number is returned that day and the assistant deleted. You keep only your invoices and the export of your data, until their deletion under the data processing agreement. Deactivate your call forwarding: we give you your operator’s code.
- Instead of leaving: a cheaper plan, or a pause of one to three months without payment (number and settings kept, resumes by itself).
This summary helps you understand; it does not replace the full text below.
“Satisfied or refunded within 30 days” guarantee
Who: any garage, whatever the plan, on its first subscription. When: during the thirty days following the activation of your Sia number (not the sign-up). How much: all the amounts paid for this subscription.
How: one click in “My subscription”, which displays the exact amount, or an email. Praz SI confirms the request, generally within two working days, and answers you by email. Once accepted, the subscription is terminated immediately, the refund is made by the same means of payment (generally within 5 to 10 days depending on your bank), a credit note is issued among your invoices, and the Sia number is released.
Conditions: once per business (one company number), even with a new account; a new subscription taken out after a refund no longer benefits from it. A Founding Member who is refunded loses their place. Outside the guarantee, you can ask for a refund of the unused part of the current period, to the day: Praz SI accepts or refuses it in writing, and your subscription continues in the meantime.
This guarantee is in addition to the rights the law grants you and never reduces them: if the law extends a consumer-protection rule to you, for example the right of withdrawal provided for in France for a contract concluded off-premises with a business of five employees at most, when its subject matter does not fall within the scope of its main activity (Article L221-3 of the French Consumer Code), you benefit from it.
Cancellation in one click
You can cancel at any time, with no fee, no justification and no notice period to observe, from “My subscription” or by email. Cancellation takes effect at the end of the period already paid: Sia keeps answering until that date. Before you confirm, the screen tells you the exact date, what stops and what you keep; an email confirms it, with a “Withdraw my cancellation” link valid until the end.
On the exact end date, everything stops, with no new charge: Sia no longer answers your calls, no more appointments, text messages, emails to your customers, reminders or workspace, for you as for your team members; your connected calendars stop; your public page displays “Online booking unavailable, call the garage”. Appointments already booked after that date no longer receive reminders: they are in the export of your data.
A cancelled monthly subscription is not billed the following month. A cancelled yearly subscription remains active until the end of the year paid and is not refunded pro rata (except under the 30-day guarantee).
The Sia number is returned on the end day and the assistant deleted (your settings are kept for a return). Seven days before and on the day itself, we remind you to deactivate your call forwarding, with your operator’s code; a “Deactivate my call forwarding” button is in your workspace for the last seven days; the day before and on the end day, a test call checks whether forwarding is still active and, if so, warns you urgently by text message and by email. Also remember to remove the booking link from your business listing on maps and search engines.
Instead of cancelling, you can switch to a cheaper plan, or pause your subscription for one, two or three months: the pause starts at the end of the period paid, nothing is charged, Sia and all sending are cut off, your number and your settings are kept; everything resumes by itself on the planned date, with a reminder seven days before, and you can lift it earlier: before it starts, it is cancelled; once started, it ends at your next payment date, the day charges resume.
You can withdraw a cancellation before its effective date, in one click (“Resume my subscription”). A cancellation never erases an amount already due: an unpaid invoice remains payable and must be settled before any new subscription.
Free trial of SI Max and discovery
SI Max: the trial lasts seven days from activation. Cancel in one click before the end: nothing is due, your card is not charged. Without cancellation, the first month is charged automatically at the end of the trial (€599 excl. VAT, or €499 excl. VAT for a Founding Member), after a clear reminder on the fifth day. If this charge is not possible, everything stops at the end of the trial, as at the end of a subscription (number returned, assistant deleted), and nothing is due. The 30-day guarantee then applies from activation.
SI Essentiel and SI Pro: discovering SI Max for seven days costs nothing and requires no action; at the end, you automatically return to your plan. It changes nothing in your right to cancel or in the 30-day guarantee.
Failed payment
We warn you by email, by text message and in your workspace, with a secure link to update your card in one click; our payment provider retries automatically. A card about to expire is flagged to you 30 days and then 7 days before.
For seven days, the service continues normally; each reminder (1st, 5th and 10th day) tells you the date of the suspension. On that day, everything stops: Sia no longer answers and your Sia number no longer picks up (no forwarding, no message taken), no more appointments, text messages, reminders or workspace; only the page of your invoices, export and payment remains. Your data is kept and everything restarts as soon as the card is up to date.
After thirty days without payment, the subscription is terminated and the number is returned. The amounts due for the period begun remain payable. Your data is kept for twelve months to allow a resumption, then deleted.
Change of plan and refund
Higher plan: the change is immediate, and the difference for the remaining days of the period, calculated pro rata, is charged at the time of the change (amount displayed before the click). If your bank refuses the payment, nothing changes.
Lower plan: the change takes place at the next payment date, with no refund of the current period; until then you keep the features of your current plan, and no data is deleted. A Founding Member who moves down to SI Essentiel loses their founder rate.
What is not refunded
Referral discounts and goodwill gestures are neither refundable nor convertible into money. Periods already used, outside the 30-day guarantee, are not refunded. Any conversion fees charged by your bank do not depend on Praz SI.
Your data and your number at the end
Before and after the end of the contract, you can export your data (complete backup of the garage, export per customer). It is then deleted within the time limits of the data processing agreement (ninety days in case of voluntary cancellation), except invoices, kept for at least ten years (accounting obligation). The Sia number is returned on the end day.
If you come back later, you start again with a new Sia number (and new call forwarding to set up) and, if your data has been deleted, an empty workspace. A Founding Member who leaves loses their founder rate, and their place is released; when a garage invited through a referral leaves, its referrer’s linked discount stops after a grace period of 3 months, under the conditions of the general terms of sale (“Referral” article).
Garage sold, business closed
You sell your garage: from “My subscription”, the “Change of owner” process transfers the subscription to the new business, without interruption (customers and history kept), after verification of its number in the register and signature of the documents by the new owner; your access closes at that moment. The Sia number keeps answering for thirty days: if the new owner sends their company’s documents and the file is accepted, the number stays the same; otherwise, it is returned and a new number is assigned, with the call-forwarding guide.
Business closed in the business register (we check this regularly): no more charges, the subscription ends by itself, and you are informed; if this is a mistake, reply to the email.
Contact us
A question about a refund or a cancellation: contact@praz.si, or ask Sia from your workspace.
This English translation is provided for convenience. In case of discrepancy, the French version of this document, published at praz.si/juridique, prevails.