General terms of sale and use

1.Who these terms are for

These terms apply to any subscription to the Praz SI service (Sia, telephone receptionist powered by artificial intelligence, and the workshop management site), sold by Orfi BODLLI EI, a sole trader (individual entrepreneur under the French micro-entrepreneur scheme) trading as Praz SI, whose registered office is at 185 avenue des Nations, 57970 Yutz, France, SIREN 131 404 634 — RCS Thionville, reachable at contact@praz.si and on +33 7 68 27 22 29 (“Praz SI”, “we”), to a car repair garage or workshop (“the Customer”, “you”).

Praz SI is reserved for professionals: a company number (SIRET in France, IDE (UID) in Switzerland, RCS in Luxembourg) is requested at sign-up. We refuse sign-ups from private individuals. The consumer-law rules reserved for private individuals do not apply, except those that the law extends to certain small professionals (see the 30-day guarantee).

Countries open to sales: France, Switzerland and Luxembourg. Other countries may be opened later, after checking the local rules; they will then be added here.

2.A few words to understand each other

“Sia”: Praz SI’s assistant powered by artificial intelligence, who answers the phone, writes messages and helps the team in the site.

“Sia number”: the dedicated phone number assigned to the garage, to which it forwards its calls (the garage keeps its usual number).

“Activation”: the day the Sia number is connected and Sia actually answers the garage’s calls. It is the starting point of the contract, the trial, the discovery and the guarantee.

“Praz SI workspace”: the site reserved for the garage, with the “My subscription” and “My documents” pages.

“Plan”: one of the four offers described below.

3.The documents that form the contract

The contract between you and Praz SI is formed by: these terms, the data processing agreement (GDPR, Article 28), the call recording and analysis terms, and, if you choose it, the direct debit mandate. The acceptable use policy, the document “Transparency about artificial intelligence” and the partner links notice are also part of it.

You accept these documents in your Praz SI workspace, after reading them in full, with the exact version, the date, the time and the fingerprint of the text. The accepted version remains available and downloadable as a PDF in “My documents”, at any time, even after the end of the contract. That signed version is authoritative between us; this page reproduces its content so that everyone can read it before signing up.

The terms are thus provided to you on a medium that you can keep and reproduce, as the law requires (Article 1127-1 of the French Civil Code).

In case of contradiction between these documents, the most recent signed version prevails, then the data processing agreement for everything concerning personal data.

4.Plans and prices (as at 11 October 2026)

Four plans, in euros excluding VAT per month, in France, Switzerland and Luxembourg:

– SI Essentiel: €149 excl. VAT per month, 200 call minutes included, 2 users;

– SI Pro: €299 excl. VAT per month, 500 minutes included, 8 users, 60 photo analyses per month;

– SI Max (recommended plan): €599 excl. VAT per month, 1,500 minutes included, unlimited users, up to 2 Sia numbers;

– SI Intégral (“Sia handles 100% of your calls”): €899 excl. VAT per month, 3,000 minutes included, unlimited users, up to 3 Sia numbers.

Each plan also exists yearly: the yearly price is equal to ten times the monthly price applied to you (two months free, always kept; see the article “Loyalty, cap on benefits and yearly payment”). The details of each plan’s features are displayed on the site at the time of subscription; a feature announced “when it is built” is not sold as long as it does not exist.

The plan, the period (monthly or yearly), the options and the exact price that apply to you are those displayed in “My subscription” at the time of subscription, then on each invoice. VAT is handled according to the Customer’s country (“Payment” article).

The prices above are those in force on the date stated. They may change for new customers at any time; for an existing customer, the notice rule of the article “Changes to prices and terms” applies.

5.Included minutes, overage and reasonable use

The included minutes cover the calls handled by Sia on the Sia number (incoming and, for the plans that offer them, outgoing). Beyond them, there is never a surprise charge: no additional minute is billed without your explicit consent. You are warned at 80% and then at 100% of your minutes, and we offer you a higher plan.

Beyond them, the service follows four steps, the same for all plans, with thresholds adapted to each.

Step 1, Sia as usual: a margin of 20% beyond the included minutes is still handled normally (240, 600, 1,800 or 3,600 minutes in total for SI Essentiel, SI Pro, SI Max or SI Intégral). At the end of this margin, you are warned and, until the end of the month, Sia no longer handles calls normally: no more appointment booking.

Step 2, transfer to your line: calls can then be transferred to the garage’s line, within the limit of 2% of the included minutes (4, 10, 30 or 60 minutes per month), because a transfer to a mobile costs more than a minute of Sia.

Step 3, fallback voicemail: it is always offered to the caller, with a short greeting then a message of 45 seconds at most, which you receive by email with its transcript. Its cost is capped: a reserve of about one month of usual calls (80, 200, 600 or 1,200 messages per month), plus 10% reserved for known or verified callers; no caller, even a known one, can cause an unlimited cost. Against abuse, beyond 3 messages in 24 hours, an unknown or withheld number must press a key; beyond 10, the number is refused and you are warned.

Step 4, additional minutes: at €0.35 excl. VAT per minute, with your own spending cap, only if you activate them yourself in “My subscription”, where they are offered from their opening, announced by email and in “My documents”. Without this activation, no additional minute is ever billed.

You are warned once a month when the margin is exceeded. On the 1st of the following month, everything returns to normal, with nothing to do.

When a feature is announced as “unlimited” (users, diagnosis), it is understood within the limits of reasonable use: the normal use of a garage, excluding resale of the service and call-centre-type use. As a guide, diagnosis with photos is considered reasonable up to 300 analyses per month; beyond that, we get in touch with you before any limit.

6.Activation, free trial, discovery and start of payment

The contract takes effect on the day your Sia number is activated. Nothing is charged before that date: you pay nothing as long as your number is not active, even if your card is already registered.

SI Max: seven-day free trial from activation. Your card is registered on activation (checked by our payment provider, with strong authentication if needed); no charge during the trial. You receive a clear reminder on the fifth day (end date, amount, “Manage my subscription” button). At the end of the trial, the first payment is charged automatically, unless cancelled, which is possible in one click from “My subscription” or by asking Sia, in which case nothing is due.

SI Essentiel and SI Pro: the first payment is charged on the day of activation. For seven days, you discover at the same time all the features of SI Max, at no extra cost; at the end of these seven days, you automatically return to the plan you chose, with nothing to do and no fee. You move to SI Max only if you choose it yourself.

SI Intégral: neither trial nor discovery; you have all the features straight away and the first payment is charged on the day of activation.

The trial and the discovery are granted once per business (one company number), even if it opens a new account.

7.“Satisfied or refunded within 30 days” guarantee

On your business’s first subscription, whatever the plan, you have thirty days from the activation of your Sia number to request, without having to justify yourself, a full refund of the amounts paid. The request is made in one click from “My subscription”, which displays the exact amount, or by email; Praz SI confirms it, generally within two working days. Once the request is accepted, the subscription is terminated immediately, the refund is made by the same means of payment, a credit note is issued and the Sia number is released.

This guarantee is granted once per business (one company number), even if it opens a new account. It does not apply to a new subscription taken out after a refund. Outside the guarantee, you can ask for a refund of the unused part of the current period; Praz SI accepts or refuses it in writing.

It is in addition to the rights the law grants you and never reduces them: where the law extends consumer-protection rules to you, in particular the right of withdrawal (in France, Article L221-3 of the French Consumer Code, for a contract concluded off-premises with a business of five employees at most, whose subject matter does not fall within the scope of its main activity), you benefit from them.

8.“Founding Member” offer

The offer has twenty places in total, shared between SI Pro, SI Max and SI Intégral (SI Essentiel takes none). Founder rates, excluding VAT per month: SI Pro €249 instead of €299, SI Max €499 instead of €599, SI Intégral €849 instead of €899.

“Guaranteed for life” has a precise meaning: this rate remains unchanged as long as the garage’s subscription remains active without interruption, whatever happens to public prices. It cannot be transferred to another garage or another business.

If you change plan, you benefit from the founder rate of your new plan. The free trial of SI Max applies to the Founding Member (first charge of €499 excl. VAT). The benefit is lost for good if you move down to SI Essentiel, if you cancel, or if you obtain the “satisfied or refunded within 30 days” refund.

One place per business (one SIREN number in France, IDE (UID) in Switzerland or RCS in Luxembourg; two establishments of the same business have only one place). Places are assigned automatically, in the order of sign-ups: the place is reserved when you accept the terms, kept while your number is being validated, and released if the sign-up is abandoned without activation within the time stated at sign-up, if the number file is definitively refused, or in case of a refund within 30 days. When the twenty places are taken, the offer disappears: the next garage sees the normal price.

The Founding Member also benefits from early access to new features and from a direct line to the founder of Praz SI. Their name or logo appears on the “founders’ wall” only with their written consent, given through a dedicated box, never ticked in advance.

9.Loyalty, cap on benefits and yearly payment

Loyalty: after 12, 24 and then 36 months paid, you receive a loyalty discount of 5%, 10% and then 15% of the monthly list price of your plan. Only months actually paid count: an invoice refunded in full or disputed does not count, nor does the free trial or a pause; a yearly payment counts for twelve months; your paid months add up from one subscription to the next. A new tier applies from the first invoice that follows.

Cap on benefits: your combined benefits (“Founding Member” price, referral, loyalty) never exceed a percentage of the monthly list price of your plan: 50% for SI Essentiel, 50% for SI Pro, 35% for SI Max and 20% for SI Intégral. So they never add up without limit. When the cap is reached, loyalty is reduced first, then referral; the “Founding Member” price is never reduced, nor increased, by a cap.

Yearly payment: the yearly price is equal to ten times the monthly price applied to you (the price of your plan after your benefits, within the cap); the two months free are always kept. The total yearly discount, two months free included, never exceeds 60% for SI Essentiel and SI Pro, 42% for SI Max and 25% for SI Intégral; as long as the four steps of the minutes (article “Included minutes, overage and reasonable use”) are not fully in service, that is until the opening of additional minutes announced by email and in “My documents”, this cap is 35% for SI Max and 20% for SI Intégral. When it is reached, the other benefits are reduced, never the two months free. The “Founding Member” price is never increased by this cap: SI Intégral at the founder rate stays at ten times €849 excl. VAT per year.

A benefit that changes (new tier, referral that starts or stops, cap) is never calculated pro rata: it applies to your next invoice, or to your next renewal for a yearly payment. “My subscription” shows each benefit actually applied and, if it is reduced, why.

10.Payment

Payment is made by bank card, or by SEPA direct debit when it is offered, in advance, at the start of each period, with our payment provider. Praz SI never stores your card number or your bank details in clear text.

SEPA direct debit: you sign the mandate on the secure payment page, and your bank refunds you without justification any debit whose refund you request within eight weeks of the debit. A payment by direct debit made on this page takes a few working days to be confirmed by your bank: the subscription starts only on that confirmation, and nothing is due if your bank refuses it; a subsequent debit that is refused follows the failed payment rules below.

Each invoice is sent to you by email and remains available in “My documents”. It bears the mandatory mentions of your country; a Founding Member sees the mention of their rate on their invoices.

Each invoice is payable on its due date, with no discount for early payment. An amount unpaid on the due date bears automatically, for a Customer established in France, late-payment penalties at three times the legal interest rate and a fixed indemnity for recovery costs of €40 (Articles L441-10 and D441-5 of the French Commercial Code); for a Customer established in Luxembourg, late-payment interest at the rate provided for by the amended Law of 18 April 2004 on payment periods and late-payment interest, and the same fixed indemnity of €40; for a Customer established in Switzerland, default interest as provided for by Article 104 of the Swiss Code of Obligations. Praz SI claims them only after having warned you in writing.

The subscription is billed and paid in euros, in France, Switzerland and Luxembourg. A garage established in Switzerland that pays from an account or card in Swiss francs may be charged conversion fees by its bank: they depend on its bank, not on Praz SI.

VAT: Praz SI currently benefits from the French VAT exemption for small businesses (franchise en base): no VAT is added to the prices excluding VAT, and the invoice of a garage established in France bears the mention “TVA non applicable, art. 293 B du CGI”. If Praz SI becomes liable for VAT, French VAT will be added to the prices excluding VAT for a garage established in France; this change will be announced to you with the notice of the article “Changes to prices and terms”. In both cases, for a garage established in Luxembourg that has provided a valid VAT number, VAT is accounted for by the garage in its own country under the reverse-charge mechanism (stated on the invoice); without a valid VAT number, the French rules apply. For a garage established in Switzerland, the service is outside the scope of French VAT (stated on the invoice); any Swiss VAT is governed by Swiss rules. Each invoice states the treatment applied.

11.Failed payment: grace, suspension, termination

If a debit fails, we warn you immediately by email, by text message and by a message in your workspace, with a secure link to update your card in one click. Our payment provider retries automatically.

Grace period: for seven days, Sia keeps working normally. Each reminder (on the 1st, 5th and 10th day) states the date of the suspension.

Suspension: after that period, no more service: Sia no longer answers and your Sia number no longer picks up (no forwarding, no message taken), no more appointments, text messages, emails to your customers, reminders or calls, and the workspace closes, for you as for your team members. Only the page of your invoices, your data export and payment remains open. So that your customers can reach you, deactivate your call forwarding (the code is given to you). All your data is kept; as soon as your card is updated, everything restarts immediately.

Termination for non-payment: after thirty days without payment, the subscription is terminated and the Sia number is returned. Your data is kept for the period stated in the data processing agreement, to allow a resumption, then deleted. The amounts due for the period already begun remain payable.

12.Change of plan

You can change plan at any time from “My subscription” (Sia takes you there), which displays the exact amount before the click.

Higher plan: the change is immediate, and the price difference for the remaining days of the current period, calculated pro rata, is charged at the time of the change, on a dedicated invoice. If your bank refuses this payment or asks for a confirmation that you do not give, nothing changes and nothing is due for this change.

Lower plan: the change takes effect at the next payment date, with no refund of the current period; until then, you keep the features of your current plan. Switching from yearly to monthly payment also takes place at the payment date.

If you move to a lower plan, no data is deleted: the features that are no longer part of the plan simply lock, and everything comes back if you move up again. If the user limit is exceeded, nothing is blocked: we offer you to move to the higher plan or to remove accesses. Minutes beyond the plan follow the article “Included minutes, overage and reasonable use”: never billed without your consent, four steps beyond the 20% margin, everything restarts on the 1st of the month.

13.Duration, renewal and cancellation in one click

The contract continues by successive periods (monthly or yearly, as you choose), tacitly renewed as long as it is not cancelled.

You can cancel at any time, in one click, from “My subscription” or by email, with no fee or justification. Cancellation takes effect at the end of the period already paid: the service remains available until that date, and you can withdraw your cancellation until then (“Resume my subscription”).

On the exact end date of the period paid, everything stops, with no new charge: Sia no longer answers your calls, no more appointments, text messages, emails to your customers, reminders or workspace, for you as for your team members; your connected calendars stop and your public page displays “Online booking unavailable, call the garage”. The Sia number is returned that day and the assistant deleted; your settings are kept for a return. You keep only your invoices and the export of your data, until their deletion.

Before you confirm a cancellation, the screen states the end date, what stops and what you keep; an email confirms it, with a “Withdraw my cancellation” link valid until the end. Seven days before and on the end day, we remind you to deactivate your call forwarding (your operator’s code provided); the day before and on the day itself, a test call checks whether it is still active and, if so, warns you urgently.

Instead of cancelling, you can pause your subscription for one, two or three months: the pause starts at the end of the period paid, nothing is charged, Sia and all sending are cut off, your number and your settings are kept, and everything resumes by itself on the planned date (reminder seven days before). For a yearly subscription, a new year starts on the day of the resumption: it is charged in full on that day.

If you come back after the end, a new Sia number is assigned to you, with new call forwarding to set up. A Founding Member who leaves loses their founder rate, and their place is released; when a garage invited through a referral leaves, its referrer’s linked discount stops after a grace period of 3 months, under the conditions of the “Referral” article.

A cancellation never erases an amount already due: an unpaid invoice remains payable (reminders continue) and must be settled before any new subscription.

A cancelled yearly subscription remains active until the end of the year paid; it is not refunded pro rata, except under the 30-day guarantee.

Free trial ended with no payment possible: everything stops at the end of the trial, as at the end of a subscription (number returned, assistant deleted), nothing is due. Business closed in the business register (regular check): no more charges, the subscription ends, and you are informed.

Garage sold: the “Change of owner” process transfers the subscription to the new business, without interruption (customers and history kept), after verification of its number in the register and signature of the documents by the new owner. The Sia number keeps answering for thirty days, the time for the new owner to send their company’s documents for a file in their name: file accepted, the number stays the same; otherwise, it is returned and a new number is assigned, with the call-forwarding guide.

Praz SI may terminate in case of a serious breach (persistent non-payment under the conditions above, unlawful use or use contrary to the acceptable use policy), after a formal notice that has remained without effect for fifteen days, and without delay in case of a threat to the security of the service or of other garages.

14.Changes to prices and terms

For an existing customer, any change to prices or to these terms is announced by email and in “My documents” at least thirty days before the period in which it would apply (sixty days for a yearly period), with a clear summary of what changes. It never applies to a period already paid.

A customer who refuses the change may cancel free of charge before it comes into force. Previous versions of the documents remain available in “My documents”.

The “Founding Member” rate is not affected by price increases. An unfavourable change to an existing customer’s benefits (referral amounts, loyalty tiers, caps on benefits) is a change to the terms: it follows the same notice.

15.Referral

Each garage has a personal link (praz.si/parrainage/CODE) and a code, to share with other garages, in France, Switzerland or Luxembourg. When an invited garage (the “referee”) subscribes, the referee and its referrer each receive a monthly discount on their subscription, as long as the referral is in progress. Reference amounts, excluding VAT per month: SI Essentiel €24.99, SI Pro €49.99, SI Max €74.99, SI Intégral €99.99.

The referee receives the amount of its own plan. The referrer receives, for each referee, the amount of the smaller of the two plans (its own and the referee’s). For example, a referrer on SI Intégral whose referee is on SI Pro receives €49.99 per month, and its referee €49.99; a referrer on SI Pro whose referee is on SI Max receives €49.99, and its referee €74.99. For a yearly payment, the discount is ten times the monthly amount. A referrer’s discounts for all its referees are combined on a single “referral” line of its invoice.

Several referees: you can refer as many garages as you wish, and a referee can in turn become a referrer. A business is the referee of only one referral in progress at a time, and two garages cannot refer each other. The referrer and the referee are two legally distinct businesses (different SIREN, IDE (UID) or RCS identifiers): self-referral is impossible.

Cap: referral discounts remain within the cap on benefits (article “Loyalty, cap on benefits and yearly payment”) and never add up without limit with the “Founding Member” price and loyalty. For example, a referrer on SI Max with no other benefit, with four referees on SI Max, would call for 4 × €74.99; with the 35% cap of SI Max, its referral discount is €209.65 per month. The amount billed is never negative.

The referee has its discount from its first payment, once its business is verified; the reduced amount is displayed to it before paying. The referral is validated when the referee’s business is verified and its first real payment is collected and definitively acquired, that is at the end of the 30-day “satisfied or refunded” guarantee (paid by SEPA direct debit: not before eight weeks after that debit, the period during which the bank refunds it on simple request): never during the trial or the discovery of SI Max, never with a failed payment. The referrer has its discount from its next invoice (at its next renewal for a yearly payment). If the referee’s first payment is refunded, the referral is cancelled; if it is disputed, the reward is blocked.

A discount always follows the plan and the cap of the day, without pro rata: a change (plan, new validated referee, referee that left) counts from the next invoice, or from the next renewal for a yearly payment. You are informed in your workspace when the amount of your discount changes.

Departure of a referee: if its subscription ends, its referrer’s linked discount continues for 3 months after the end (grace period), then stops; the other referrals do not change. This period is granted only once per referral, and only to a validated referral that remains so at the check made at that time (first payment kept, neither refunded nor disputed, no fraud signal): never to a blocked referral, nor after a refund under the 30-day guarantee. A refund or a dispute of a payment by the referee during these 3 months ends it immediately. The referrer is informed at the start and at the end of the period. A referrer who cancels loses its own discount with its subscription; its referees keep theirs.

Return of a referee: a business that left Praz SI as a referee cannot be referred again during the 12 months following its departure; it can subscribe again at any time, without a referral discount during that period.

The discount is never refunded in money or converted into a credit note.

To prevent abuse, each referral is checked automatically (same company identifier, same bank card or same IBAN, same manager at the same address, same phone number; never on a mere similarity of names or a shared internet connection). In case of doubt, the reward is blocked and the reason is stated; the subscription continues normally. If fraud is found afterwards (same means of payment, same manager at the same address, same phone number), the discount already granted to the referee is recovered on its next invoice (added to the balance of its payment account), once. Praz SI may stop the programme for new referrals: referrals in progress then keep their discounts. A change to the amounts applies to all referrals from the next invoice; a reduction for a referral in progress is announced to you with the notice of the article “Changes to prices and terms”.

16.Business introducers

Praz SI may pay business introducers (for example sales representatives of parts suppliers) who present garages to it, under a separate business introducer agreement. This commission is paid by Praz SI; it changes nothing in the Customer’s price or terms, and the Customer has no obligation towards the introducer. If you signed up with an introducer’s code or link, your sign-up is simply attached to that introducer.

A business introducer is neither an employee, nor a commercial agent, nor a representative of Praz SI: they can neither sign, nor collect money, nor promise you anything on behalf of Praz SI. Only the prices and terms published on the site and accepted in your workspace apply.

17.Ideas suggested by garages

The suggestions, ideas and feedback you send to Praz SI (“An idea?” button, reports, exchanges with Sia) may be used freely by Praz SI, without compensation or confidentiality obligation, to improve the service for all garages. Your garage is named in new features (“Idea suggested by…”) only with your consent.

18.What Sia does, and her limits

Sia answers calls, books appointments according to your rules, sends confirmations and reminders, summarises conversations, and helps the team in the site. She works thanks to artificial-intelligence models supplied by providers named in the annex to the data processing agreement.

Sia can be wrong: misunderstand a name, a date, a request. Praz SI does not guarantee the total absence of errors. You remain responsible for checking the appointments and the information passed on to your own customers, and for reviewing them before any important decision.

Diagnostic leads (text, photos, fault codes) are a help for the mechanic, never a diagnosis: they are indicative and replace neither the examination of the vehicle nor the professional’s decision. They are not shown to the end customer.

Sia never settles a risky case on her own (safety emergency, dispute, discount, mechanical doubt): she hands over to a human or takes a message. She is not an emergency service: in case of danger, call the emergency services (112).

19.Your obligations

You provide accurate information (identity of the business, contact details, opening hours, services, prices) and keep it up to date: Sia uses it to answer your customers.

You inform your customers that their calls are taken by an assistant powered by artificial intelligence and, if you activate recording, that calls are recorded (notice at the garage, website, terms of sale); Sia also says so at the start of every call. You never switch off these announcements.

You comply with the acceptable use policy, the law applicable to your activity and your customers’ rights (data protection, canvassing, commercial messages).

You keep your login details secret, give each member of the team their own account and role, and tell us without delay in case of suspicious access.

20.Outgoing calls, automatic reminders and review requests

Some plans allow Sia to call your customers (car ready, confirmation the day before, servicing, roadworthiness-test or tyre reminders, quote follow-up) or to send them these messages by text message or by email. You choose the channel of each message in your settings.

You are responsible for your customers’ consent for messages and calls that offer a service (servicing reminders, follow-ups), in accordance with the rules on telephone canvassing and prospecting of your country. Praz SI keeps the proof of the consents collected through its forms (date, text accepted, version), complies immediately with any request to stop (“STOP” word, unsubscribe link) and keeps a “do not contact” list.

Review requests after a job are sent to all the customers concerned, without selection according to their satisfaction and without anything in return: the law prohibits filtering reviews.

Outgoing calls are offered only after technical and regulatory verification; as long as they are not available, they do not appear in the site.

When they are offered, Sia’s calls to a high-cost destination (for example a Swiss mobile) are limited, each calendar month, to 3% of the included minutes of your plan (6, 15, 45 or 90 minutes for SI Essentiel, SI Pro, SI Max or SI Intégral); beyond that, the call is not made and the same message is sent by text message, or by email if a text message is impossible.

21.Availability, maintenance and fallback

Praz SI uses its best efforts to provide an available and safe service, day and night. Updates are preferably made at night, with a backup beforehand and automatic rollback in case of a problem. We do not commit to a quantified availability rate to date.

In case of failure of the service or of the telephony operator, a fallback at the number level forwards your calls to your emergency number or your usual number, or takes a message; you are informed. This fallback limits lost calls without excluding them entirely.

Praz SI uses a telecom operator and telephony, voice and messaging providers to route calls and text messages; their incidents may affect the service.

22.Suspension of the service

Praz SI may suspend all or part of the service in case of non-payment (under the conditions above), use contrary to the acceptable use policy, risk to the security of the service, of other garages or of persons, or at the request of an authority. Except in an emergency, you are informed beforehand, with the reason and what needs to be done to restore the service. During a suspension, no service is provided (your Sia number no longer picks up): deactivate your call forwarding to remain reachable.

23.Your data at the end of the contract

Your data remains yours. You can export it at any time from your workspace (complete backup of the garage, export of a customer), during and after the contract.

At the end of the contract, whatever the cause, you have a period to export your data; it is then deleted, together with its copies, under the conditions and within the time limits of the data processing agreement, except where a legal retention obligation applies (invoices). The Sia number is returned on the end day and may be reassigned.

24.Liability

Praz SI is liable for the direct and foreseeable damage caused by a breach of its obligations and proven by the Customer; its liability is capped, all damage combined, at the amount paid by the Customer during the twelve months preceding the event giving rise to it. Praz SI is liable for its own providers (hosting, telephony, voice, messaging, payment) as for itself.

Praz SI is not liable for damage due to a fault of the Customer or to inaccurate information provided by the Customer, to a general failure of the public telecommunications or internet networks that depends neither on Praz SI nor on its providers, or to force majeure. These limits do not apply in case of gross negligence or wilful misconduct, personal injury, or where the applicable law prohibits limiting liability.

25.Intellectual property and data

The service, its texts, its voices, its images and its software remain the property of Praz SI. You receive a non-exclusive, non-transferable right of use, for the duration of the contract, for the needs of your garage.

Your garage’s and your customers’ data remains your property. Praz SI may use anonymous and aggregated statistics (number of calls, reasons for calling, rate of appointments booked) to improve Sia; it never trains a model on the identifiable content of your calls or your messages without your separate written consent.

26.Partner links

Some links to parts sellers are partner links: they are always marked “partner link”, any income goes to Praz SI and they change neither the price for you nor the leads suggested by Sia. The “Partner links” document explains all this.

27.Applicable law and courts

These terms are governed by the law of the country of the Customer’s registered office: French law for a garage established in France, Swiss law for a garage established in Switzerland, Luxembourg law for a garage established in Luxembourg. In case of disagreement, we first seek an amicable solution, in writing (by email or by post).

Failing agreement, the dispute is brought before the court having jurisdiction under the ordinary rules; where both parties are traders, it falls to the commercial chamber of the Thionville judicial court (Moselle). A Customer established in Switzerland or Luxembourg may always bring proceedings before the courts of its registered office, and Praz SI may sue it only before those courts. These rules never deprive the Customer of the protection afforded by the mandatory provisions of the law of its country.

28.Proof of acceptance

Your acceptance is recorded with the version of the document, the fingerprint of its text, the date, the time, the identity of the signatory, the confirmation code received by email when it is offered, and an irreversible fingerprint of the connection address. Praz SI accepts and countersigns on its side; the PDF copy signed by both parties is available in “My documents”. This acceptance is an electronic signature (European eIDAS Regulation No 910/2014 and Article 1367 of the French Civil Code); these records constitute evidence between us (Article 1368 of the French Civil Code), proof to the contrary remaining possible.

29.Contact us

For any question about these terms: contact@praz.si. All our documents are gathered at praz.si/juridique.

This English translation is provided for convenience. In case of discrepancy, the French version of this document, published at praz.si/juridique, prevails.